Recovery Case Manager - Pacific Hope & Recovery Center

General Summary of Duties: The Recovery Case Manager provides discharge planning functions for clients preparing to leave the Pacific Hope & Recovery Center (PHRC), including connection to local resources, services, and integrated health care.

The Recovery Case Manager improves the operations of KMHS in support of its stated mission and provides the highest level of customer service to internal and external customers.

Major Responsibilities/Tasks:
  1. Collaborate with the multi-disciplinary team at the PHRC and outside referral parties during intake to identify clients individual needs that need to be addressed in order to facilitate an efficient and effective discharge from PHRC. Those needs may include, but are not limited to: access to benefits, housing, linkages to medical and psychiatric/SUD services, transportation, and other supports that will enhance the likelihood of clients having their essential needs met when they return to the community.
  2. Coordinate with referral sources and assist in the scheduling of PHRC admissions.
  3. Assume primary responsibility in ensuring that clients are accessing the full range of entitlements for which they are eligible, to support in connection to housing resources, access to reliable transportation, and establish linkages to outpatient treatment programs both at KMHS and to outside programs when indicated.
  4. Maintain and improve community contacts so that a referral to external providers becomes an easily navigated process. Initiate and maintain partnerships with other relevant systems to promote access to the full range of services and supports and to ensure continuity of care.
  5. Provide ongoing problem-solving and practical assistance to clients in accessing the resources they will need when returning to the community.
  6. Collaborate with the clients assigned outpatient clinician, the housing coordinator, the PHRC team, and all involved community agencies, and families to ensure the success of the plan for discharge.
  7. Collaborate with AOP treatment teams for discharge planning. Attend outpatient huddles and collaborative care conferences as needed.
  8. Act as liaison and consult with community agencies and families to coordinate the discharge process.
  9. Collaborate with the Housing Coordinator at KMHS and the Housing Solutions Team to develop and enhance housing resources that are linked to appropriate levels of mental health support and services.
  10. Assist in activities on the day of discharge from the facility.
  11. Participate in shift pass-downs at the PHRC.
  12. Document client progress and discharge planning activities in the clients care record according to established methods and procedures.
  13. Work in a cooperative and collaborative manner as a team member. Assist in building positive working relationships with staff of all agency departments.
  14. Support in milieu management tasks of the PHRC as indicated/needed up to and including verbal crisis intervention and de-escalation.
  15. Take appropriate measures to meet client's daily basic needs for health and safety, including but not limited to the following tasks: a) prepare and serve meals, b) conduct safety checks of the PHRC units, c) monitor clients according to the assigned levels of observation, d) provide transportation as directed by a supervisor, e) assist in maintaining a clean work environment, and f) other duties as assigned by a supervisor.
  16. Disclose limited client information as is necessary to all individuals involved in the discharge plans according to agency policy and training. Disclosures will adhere to KMHS privacy and security standards and be logged in detail according to agency policy and procedures. Complete all required training and annual refreshers.
  17. In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.

  • Comprehensive and generous health, dental and vision benefits
  • Up to 19 days of PTO and 8 paid holidays your first year (pro-rate for part-time)
  • An incredible team approach that is dynamic and collaborative
  • Loan Forgiveness, training, and extensive education available
  • Advancement opportunities available within the agency
  • Free Employee Assistance Program and parking
  • Full Time and Part Time positions along with professional advancement available


Minimum Qualifications:

EDUCATION: Bachelors Degree in Psychology, social services, or behavioral health field.

EXPERIENCE: Entry level (no prior related work experience)

Possess and maintain a valid driver's license with an acceptable motor vehicle report and reliable, insured transportation

LICENSURE: Agency Affiliated Counselor Registration.

Preferred Qualifications:

EXPERIENCE: Experienced (minimum 2 years of job-related experience)

Experience in co-occurring disorders treatment, individual and group therapy, vocational services, or substance abuse treatment.

The capacity to work well with children and families.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.

Please be sure to check out other Therapist, Social Worker, Mental Health Professional, Counselor, Psychology, and Behavioral Health Clinician roles with KMHS as well.