PRN Behavioral Health Tech (as needed) - Crisis Triage

PRN Behavioral Health Tech - Crisis Triage Center

General Summary of Duties: The PRN Behavioral Health Technician (BHT) provides ongoing assistance to clients in 24/7 Services, including Pendleton Place while maintaining a safe and therapeutic work environment. The PRN BHT appropriately assists clients in meeting their daily basic health and safety needs, meeting client treatment objectives as directed by the treatment or housing team, and providing appropriate documentation as required by KMHS policies and procedures. The PRN behavioral tech level staff coverage across the 24/7 Recovery Services department and housing including Adult Inpatient Unit (AIU), Youth Inpatient Unit (YIU), Crisis Triage Center (CTC), Pacific Hope and Recovery Center (PHRC), Residential Services (RS), and Pendleton Place.

The PRN Behavioral Health Technician assists in the operations of KMHS in support of its stated mission and provides the highest level of customer service to internal and external customers.

Supervisory Responsibilities: None

Major Responsibilities/Tasks:
  • Take appropriate measures to meet the client's daily basic needs for health and safety including but not limited to the following tasks:
    1. Prepare and serve meals,
    2. Conduct safety checks of the units,
    3. Monitor clients according to the assigned levels of observation,
    4. Provide transportation as directed by a supervisor,
    5. Assist in maintaining a clean work environment,
    6. Assist in maintaining a sufficient inventory of food and non-food items, and
    7. Other duties as assigned by a supervisor.
  • Complete all required electronic and paper charting, documentation, and data entry of clients as outlined in the appropriate KMHS guidelines, manuals, policies and procedures.
  • Participate in clinical activities as directed by a supervisor including but not limited to:
  1. Facilitate approved group activities
  2. Conduct ongoing observation and assessment of client mental status during each shift,
  3. Record client nutritional intake, sleep, and vitals,
  4. Run treatment groups on shift
  5. Take referrals appropriately
  6. Follow specific behavioral protocols for clients as directed by a supervisor, and
  7. Other clinical activities as directed by a supervisor.
  • Complete all paperwork involved in providing direct client care including but not limited to:
    1. Paperwork relating to admission and discharge,
    2. Confidentiality,
    3. Client rights,
    4. Client inventories,
    5. Tracking sheets, and
    6. Other forms as needed
  • Attend all mandatory trainings on time and as scheduled.
  • Keep current on all required documentation (i.e., food handlers permit, counselor licenses, etc.).

Additional Support at Pendleton Place:
  • Ensure positive customer relations through courteous and helpful interactions with all groups and individuals entering the building. Greet individuals, inquire about their needs, and contact the appropriate staff or assist in their condition.
  • Monitor the lobby activities and serve as a liaison between staff and clients by maintaining constant awareness of client agitation or inappropriate behavior and, as appropriate, respond firmly and respectfully; contact the assigned team as appropriate for assistance. Front desk staff can expect to deal with unexpected and unpredictable behaviors that can create a more stressful environment for front desk staff due to how our tenants and their guests present themselves on any given day. Deescalate residents and guests when necessary.
  • Buzz clients and visitors in and out of the building. Sign visitors in and out. Monitor those on the banned list from the building.
  • Work closely with the team to reinforce consumer behaviors as specified in the consumer's treatment plans by using the information provided in client alerts in Credible
  • Ensure positive agency communication by answering incoming phone lines and routing calls professionally and courteously. Take accurate messages and distribute them on time. Connect callers to the agency voice mail system following agency procedure.
  • Ability to deescalate and discern when additional support is needed.
  • In addition to the above, any other responsibilities assigned by the supervisor that are appropriate to the position and not specifically listed in the job description.


Qualifications

Minimum Qualifications:

EXPERIENCE: Entry level (no prior related work experience)

Valid Washington Food Handler card.

LICENSURE: Agency Affiliated Counselor Registration

Must be fully vaccinated against COVID-19

Preferred Qualifications:

EDUCATION: High School Diploma or GED

EXPERIENCE: Experienced (minimum 2 years of job-related experience)

Relevant experience working with clients with severe and persistent mental illness.

Possess and maintain a valid driver's license with an acceptable motor vehicle report if working at Pacific Hope and Recovery.

Capacity to work well with children and families.