Mobile Crisis Outreach Team Crisis Technician II

Crisis Technician II - 30hrs/wk. Swing Shift

General Summary of Duties: The Crisis Technician II provides prompt and focused expert response to persons in crisis in a compassionate and efficient manner in keeping with State, and SBHO-mandated crisis services. Provide immediate crisis resolutions with emphasis on the goal of stabilizing the crisis in the least restrictive way, facilitating access to mental health and substance use disorder services, and performing risk assessments and crisis interventions. The Crisis Technician II works in collaboration with Peer Crisis Support Specialists and Designated Crisis Responders.

The Crisis Response Team's mission is to provide quality care and protect public safety while maintaining individual rights through least restrictive interventions and outcomes during crisis support and resolution interventions. Improve the operations of KMHS in support of its stated mission and provide the highest level of customer service to internal and external customers.

Supervisory Responsibilities: None

Major Responsibilities/Tasks:

General
  • Provide crisis outreach services throughout Kitsap County, working within a collaborative and supportive team environment with assignments requiring outreaches for community crisis interventions and assessments.
  • Maintain the respect and dignity of each client, the clients personal support, and community professionals, emphasizing special population concerns.
  • Represent the agency and the profession in a courteous, helpful, ethical, and thorough manner. Engage in highly skilled collaboration with individuals, community, and intra- and interagency contacts.
  • Display effective skills in risk assessment, management of the interview, crisis management, and decisive decision-making that leads to safe and secure crisis interventions.
  • Remain available to professionals and the public to act as a consultant and trainer in the details of the ITA law and crisis management to the community as well as with intra and interagency contacts.
  • Function as an MHP and have an understanding of the Involuntary Treatment Act of Washington State (RCW 71.05 and 71.34) and the DCR Protocols.
  • Proven capacity to manage multiple simultaneous crisis interventions and responsibilities with the ability to triage priorities in a high-stress environment.

Investigation
  • Conduct face-to-face (FTF) assessments of individuals to determine their crisis and, when appropriate, collaborate with DCRs for warm handoff of clients to DCRs that meet criteria for involuntary detention under criteria defined by the Involuntary Treatment Act (RCW 71.05 or 71.34) or that they meet crisis resolution by a least restrictive alternative.
  • Assess and ensure the safety of clients, the community, and ones self during the assessment process, which includes coordinating and working with medical, law enforcement, state and local agency representatives, and community and family members.
  • Effectively and efficiently conduct crisis interventions that utilize all reasonably available and appropriate sources of information relevant to the known facts about an individual case.
  • Consult with medical, law enforcement, state and local agency representatives, community, and family members.

Assessment
  • Maintain and demonstrate an expert level working knowledge of WA State ITA RCW 71.05, 71.34, and DCR protocols.
  • Ability to quickly deescalate, interview, assess, and mediate with potentially aggressive patients in hostile and volatile environments while maintaining calmness, situational awareness, and clinical control of the situation.
  • Maintain an in-depth knowledge of and demonstrate a high level of competency in diagnosing and treating mental illness, substance use/abuse disorders, behavioral disorders, and situational crises.
  • Maintain and uphold clinical objectivity in a highly emotive atmosphere, taking on the role of MHP in organizing and responding to the identified crisis.
  • Maintain and effectively utilize a thorough knowledge of crisis theory, mental status field examinations, and risk assessment techniques.
  • Maintain an up-to-date, working knowledge of psychiatric medications, illicit substances, and their side effects.

Intervention
  • Effective management of the client interview across all diagnostic categories and client individual differences in order to make sound and reasoned decisions about the ultimate disposition.
  • Effective use of de-escalation techniques. Ability to mediate while maintaining calm during volatile situations to elicit patient cooperation and defuse hostile/volatile behavior. Work with community professionals in coordinated, safety-focused outreaches.
  • Establish quick and productive rapport with clients, their families, and other collaterals. Maintain clinically appropriate professional boundaries.
  • Provide education and support to family members or other collaterals when appropriate as defined by policy and, for ITA criteria, as defined by RCW 71.05 or 71.34.

Disposition
  • Demonstrate ability to identify and create least restrictive alternatives to voluntary crisis or treatment centers and develop safe, supportive, and appropriate safety plans that carry through from the intervention.
  • Identify and utilize available community resources effectively.
  • Maintain and demonstrate a thorough working knowledge of the services at KMHS and the local community to facilitate appropriate and relevant referrals.
  • Notify KMHS outpatient providers and/or, when appropriate, parent/guardians of dependent individuals with timely and relevant information on crisis intervention.

Documentation
  • Documentation is to be legible, concise, and organized with a clear description of the facts of the intervention and the clinical rationale for decisions/dispositions.

Team Work
  • Participate as a contributing member of the MCOT team by attending monthly clinical and administrative meetings and following the unit and agencys policies and procedures.
  • Participate as a contributing member of KMHS, identifying areas of operation that could enhance our efficiency and effectiveness within and beyond the MCOT.
  • Demonstrate openness to processing ones work in a manner conducive to teamwork and professional and personal growth through clinical supervision and peer support.

Other
  • Disclose limited client information as necessary to the position as trained by the Records Dept. Supervisor. Disclosures must adhere to HIPAA privacy and security standards and be logged in detail according to agency policy and procedures. Complete all required training and annual refreshers.
  • In addition to the above, any other responsibilities are appropriate to the position and not specifically listed in the job description.

KMHS is an equal opportunity employer that does not discriminate against people regardless of age, genetic information, national origin, race/color, ethnicity, gender identity, sexual orientation, neurodiversity, disability, or veteran status. KMHS envisions an anti-racist, equitable, inclusive, and collaborative community in which all can feel welcome.

Benefits:
  • Comprehensive and generous health, dental and vision benefits
  • Up to 19 days of PTO and 8 paid holidays your first year (pro-rated for part-time)
  • An incredible team approach that is dynamic and collaborative
  • Loan Forgiveness, training, and extensive education available
  • Multiple locations and opportunities close to home
  • Advancement opportunities available within the agency
  • Free Employee Assistance Program and parking


Qualifications

Minimum Qualifications:

EDUCATION: Masters Degree in Psychology, social services, or behavioral health

EXPERIENCE: Experienced (minimum 5 years of job-related experience)

At least five years of experience in direct treatment of persons with mental illness or emotional disturbance, such experience gained under the supervision of a Mental Health Professional.

Possess and maintain a valid driver's license with an acceptable motor vehicle report and reliable, insured transportation

LICENSURE: Agency Affiliated Counselor Registration. Must meet and maintain the definition of a Mental Health Professional as defined in WAC 388-877-0500. Must maintain a Washington State Department of Health license in good standing.

Preferred Qualifications:

EXPERIENCE: Experience in crisis intervention, crisis triage centers, acute inpatient units or substance abuse treatment centers, or community outreach.

Capacity to work well with children and families.