Manager - Pendleton Place Housing

General Summary of Duties: The Pendleton Place Manager plans, develops, and implements housing services and programs for Pendleton Place that are highly coordinated with other KMHS services and with the community and KMHS partners and contractors, and that consistently strengthen partnerships within the behavioral health and with primary care, long term care, and other health services providers. Ensures a well-integrated approach to services provided on behalf of KMHS clients and the community, including healthcare, occupational, and personal services.

The Manager of Pendleton Place is a position that works closely and coordinates with onsite community partners. This position works closely with other KMHS departments, other health care providers, and services contractors to best provide services to housing clients. The position requires the ability to work with medical, behavioral health, business, and support services within KMHS and its partners to plan and deliver quality services.

Supervisory Responsibilities: Pendleton Place Staff

Major Responsibilities/Tasks :
  • Hires supervises and schedules Pendleton Place Team (Permanent Supportive Housing), peers, housing specialists, and receptionists. As well as performance evaluations.
  • Coordinates with community partners to ensure high-level coordination with KMHS services and the community for the Seriously Mentally Ill and those afflicted with Substance Use Disorders.
  • Coordinates with KMHS Clinical programs to ensure appropriate services are available.
  • Implement continuous quality improvement processes to improve the most efficient operation.
  • Develops and monitors service projects and intake procedures to maximize revenues maintains meaningful internal data from which to base future budgets, scope and level of service, and program enhancements.
  • Responsible for preparing monthly operations reports to support outcome measurements.
  • Collect data for housing reports.
  • Ensures the development and execution of all Pendleton Place policies and procedures.
  • A primary point of coordination with BHA for facility and maintenance issues.
  • Develops strong partnerships with community organizations for onsite medical, dental, social services, etc.
  • May represent KMHS in the community as requested by Supervisor and liaison to other social service/community agencies, advocacy groups, consumers, and others.
  • Organizes intake, assessment, and other housing services to respond and refer to other internal and external services. Conducts periodic reviews of these activities to assure the quality of service.
  • Ensures that compliance with all FCS and coordinates housing tenancy supports with the Housing Support Specialist.
  • Partners with Housing Solutions Center to proactively identify potential residents eligible for available placements and ensure all documents are in order.
  • Partners with the Bremerton Housing Authority to ensure all residents are living within lease requirements and community guidelines.
  • Coordinates with staff to develop integrated activity calendars such as recovery groups, walking groups, and birthday celebrations.
  • Ensures security of the building.
  • Ensures training of all staff in all aspects.
  • Engages with escalation with clients.
  • Creates an Advisory Board of residents and members of the community.
  • Promotes and contributes to positive staff morale by facilitating timely responses to problems and ensuring thorough and accurate internal communications.
  • Performs other duties as required to accomplish the objectives of the position.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.


Qualifications

Minimum Qualifications :

EDUCATION: Bachelors Degree in Psychology, social services, or a mental health field. OR Equivalent combination of education, training, and experience (5 years or more).

EXPERIENCE: Specialist (minimum 5 years of job-related experience)

Must possess and maintain a valid drivers license with an acceptable motor vehicle report and reliable personal transportation.

LICENSURE: Agency Affiliated Counselor or ability to obtain.

Preferred Qualifications:

EXPERIENCE: Expert (established subject matter expert, 7+ years of experience)

Specific experience in program start-ups, needs assessment, community organizing, and program development.

Performance Requirements:

KNOWLEDGE:
  1. Requires a well-developed knowledge of human behavior and performance, including individual differences in ability, personality, interests, learning, and motivation.
  2. Requires knowledge of principles and processes for providing customer and personal services, including customer needs assessment, quality standards for services, and achieving and evaluating customer satisfaction.
  3. Knowledge of housing, housing subsidies, Foundational Community Supports, and resource allocation principles and practices, supervisory practices, and processes for setting outcomes-based program goals.
  4. Strong knowledge of crisis triage and psychiatric diagnostic assessment.
  5. Maintain a thorough working knowledge of the electronic medical record system.

SKILLS:
  1. Communication Ensure quality service to the public by communicating in a sensitive, respectful and knowledgeable manner. Work with all KMHS departments to create an efficient, effective, and integrated evaluation system for clients of all ages requesting services. Knowledge of the English language to prepare professional correspondence, and reports
  2. Computer skills sufficient knowledge and skill at using computers and standard office productivity software and specialized applications for budget, research, and the mental health environment.
  3. Requires well-developed human relations skills to convey business and technical information to others, initiate communications with external agencies, often in a formal speaking environment, establish and communicate performance standards, solve problems, and demonstrate sensitivity to staff, clients, and business partners from diverse cultural and socio-economic backgrounds.

ABILITIES:
  1. Demonstrated ability to be comfortable and practical with assisting a diverse population of individuals and families across the lifespan with Severe and Persistent Mental Illness or Serious Emotional Disturbance and who may be in crisis
  2. Ability to develop and maintain collaborative relationships with all organized entities that regularly refer clients to KMHS. Coordinate and/or attend planning meetings as needed.


Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment : Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements : While performing the job duties, the employee must walk, sit, use hands and fingers, reach with arms, talk, or listen. Peripheral vision is also required for this position.