Crisis Response Team Peer Support Specialist

General Summary of Duties : The Crisis Response Team Peer Support Specialist has experience as a recipient of mental health services for severe and persistent mental illness and is willing to use and share their personal and practical experience, knowledge, and first-hand insight to benefit the team, clients, families of clients, and other community partners, as needed.
  • The Peer Counselor provides the team with expertise about the recovery process, symptom management, and clients' persistence to lead a satisfying life.
  • The Peer Counselor is responsible for advocating for client choice, self-determination, and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation, and support services.
  • The Peer Counselor provides consultation to clients, families, and team staff in community resources, crisis intervention, and substance abuse services. This Peer Specialist will provide a high level of customer service to internal and external customers.

Supervisory Responsibilities : None

Major Responsibilities/Tasks :
  • Draw on common experiences as a peer to validate clients' experiences and to provide guidance and encouragement for clients to take responsibility for, and participate in their recovery.
  • Promote hope and empowerment designed to help clients attain recovery goals and maintain the highest possible independence level, even during periods of instability.
  • Share experiences related to involuntary treatment and provide supportive hope inspired recovery-oriented communications in support of the client and family.
  • Provide information and referral to housing options as needed to promote and encourage supportive housing options as an alternative to homelessness.
  • Provide referrals to job training and vocational rehabilitation when the circumstances allow.
  • Provide information and referral for reliable transportation to access primary care medical appointments, dental care and other medical specialist as required.
  • Provide coaching and encouragement to help clients socialize and assist clients to plan and carry out leisure time activities.
  • Maintain effective communication with physicians, nursing staff, individuals served, families and other related to discharge planning, hospital placement and other communications as needed regarding involuntary treatment and referrals to less restrictive alternatives to inpatient care.
  • Coordinate with social services personnel to provide services as indicated by treatment team.
  • Support Designated Crisis Responders in arranging for appropriate less restrictive alternative placements.
  • Act as an interpreter to the rest of the team while providing expertise consultation from the client perspective in areas such as symptoms, effects and side effects of medications, client opinions of treatment, and client recovery experiences.
  • Help clients and staff to identify, understand, and combat stigma, and discrimination
  • To assist clients in locating self-help and consumer advocacy groups that promote recovery while acting as the liaison between the team and such groups.
  • Collaborate with staff and clients on awareness of client rights, including grievance and complaint procedures; support clients with filing, mediating, and resolving complaints.
  • Assist in providing ongoing assessment and direct services to clients, responding to such challenges as an increase in suicidality, the need for substance abuse education and treatment, and the clients' readiness for meaningful daily activity, including employment.
  • Provide practical help and supports to help clients gain access to health care services and other necessary services such as legal services, housing subsidies, and funding alternatives.
  • Participate in shift pass down as needed.
  • Attend orientations and staff meetings. Keep all mandatory Relias trainings up to date.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

KMHS is an equal opportunity employer that does not discriminate against people regardless of age, genetic information, national origin, race/color, ethnicity, gender identity, sexual orientation, neurodiversity, disability, or veteran status. KMHS envisions an anti-racist, equitable, inclusive, and collaborative community in which all can feel welcome.

  • Comprehensive and generous health, dental and vision benefits
  • Up to 19 days of PTO and 8 paid holidays your first year (pro-rated for part-time)
  • An incredible team approach that is dynamic and collaborative
  • Loan Forgiveness, training, and extensive education available
  • Multiple locations and opportunities close to home
  • Advancement opportunities available within the agency
  • Free Employee Assistance Program and parking
  • Full Time, Part Time and PRN positions along with flexible hours for professional advancement


Minimum Qualifications :

EDUCATION: High School Diploma or GED

EXPERIENCE: Experience working with mental health/substance use populations and experience working in crisis settings

Possess and maintain a valid driver's license with an acceptable motor vehicle report and reliable, insured transportation

LICENSURE: Agency Affiliated Counselor Registration. Completion of the Washington State Mental Health Divisions Peer Counselor Training and the subsequent certification as a Peer Counselor within six months of employment.

Preferred Qualifications:

EXPERIENCE: Relevant experience working with clients with severe and persistent mental illness.

Capacity to work well with children, adolescents, young adults, adults, and families.