Clinical Supervisor - Adult Outpatient Services

General Summary of Duties: The Clinical Supervisor provides leadership to an Adult Outpatient Care Team to address the behavioral health needs of individuals suffering from mental health disorders, including co-occurring substance use disorders, according to KMHS standards of care. Assures appropriate treatment for clients, within a recovery framework, to improve overall functioning and general health and well-being. Oversees and supports clinicians in the performance of their duties through direct supervision and daily participation in clinical coordination and problem-solving. Provides coordination between the Care Team and other agency programs, and community resources, as needed. Monitors and assures compliance with all applicable legal, regulatory, and contractual requirements under managed care, and assures compliance with requirements from any other contracts assigned to the Care Team. Routinely reviews care provided, including completing quality assurance reviews of clinical records, to assure appropriate service delivery, community linkages, and documentation.

Supervisory Responsibilities: Therapists, Care Coordinators, Peer Counselors, and Care Team Assistants

Major Responsibilities/Tasks:
  • Facilitate the day-to-day clinical operations of the care team, including assuring appropriate staff coverage and timely delivery of services. Lead daily organizational/treatment planning meetings. Continuously evaluate client progress, and assist clinicians inappropriate planning and coordination of treatment activities to ensure timely attention to changing needs of clients. Monitor clinical work done by team members through weekly face-to-face supervision and frequent chart reviews. Utilize electronic medical record reports and data collected by the Care Team Assistant to monitor team performance, provide individual feedback to team members, and make adjustments to team processes as needed to assure quality care. Provide daily clinical consultation to staff on a walk-in basis. Facilitate a healthy team environment of mutual support, cooperation, and acknowledgment of the value of each individuals contributions to team functioning.
  • Lead the teams implementation of the agencys integrated treatment model for clients with co-occurring substance use and mental health disorders. Facilitate close coordination with Pathways KMHS SUD professionals and KMHS Pacific Hope and Recovery Center.
  • Assure clients have clearly delineated treatment goals and crisis and discharge plans that address client needs and provide appropriate evidence-based behavioral health interventions for their mental health disorders. Assure that care management includes plans to address physical health needs, housing needs, and vocational needs as identified by clients. Develop team protocols for timely and collaborative communication regarding client treatment goals and interventions when clients are in AIU, CTF, or PHRC. When staff vacancies occur, or transfers of clients occur, assure continuity of care while minimizing clinical risk. When clients are transferred to other teams, assure appropriate coordination and documentation to prepare the client to engage with a new clinician.
  • Participate in staff recruitment, interviewing, hiring, work assignments, orientation, and performance supervision according to agency policies and procedures. Provide training and mentoring for clinicians according to individual needs and ongoing assessment of competencies, and involve other departments to provide specialized training as needed. Conduct performance appraisals; when indicated consult with Human Resources to implement Performance Improvement Plans, disciplinary warnings, and terminations if necessary.
  • Assist clinicians in the performance of their duties by monitoring and participating in clinical coordination/problem solving between clients and clinicians and between clinicians and other agency programs and community resources. Accompany clinicians to meetings at community agencies when this will facilitate better partnerships.
  • Work with KMHS Medication Services to monitor medication adherence and medication services utilization of clients assigned to the Care Team, and assure follow-up and coordination of care.
  • Work with Housing Director and KMHS Housing programs as needed to explore client placement in assisted living, adult family homes, rehabilitation programs, or KMHS Housing when clients meet medical criteria for these programs.
  • Participate in AOP program development and management tasks. Operate as a member of the KMHS management team. Work with other supervisors and unit managers to assure continuity of clinical care, including assessing and communicating program needs, formulating ongoing program goals, and participating in quality program reviews. Help develop and implement agency policies and participate in problem-solving regarding clinical and fiscal challenges that arise within a managed care funding environment.
  • Initiate and maintain effective and ongoing communication as needed with other human services organizations, law enforcement, and other community resources (e.g. landlords, employers), and with other agency departments and programs including the Crisis Response Team, the Adult Inpatient Unit, the Crisis Triage Facility, Residential Services, and the KMHS Clinical Housing Program. Work closely with clients families, advocacy groups, and ombuds services to assure a mutually satisfactory communication process to address and resolve client needs that fall within the scope of KMHS services.
  • Maintain a safe and secure working environment. Model effective crisis intervention and effective communication and engagement strategies with clients who present as distressed and/or dissatisfied with services delivered by Care Team. Screen clients presenting with acute risk (danger to self or others) and assist clinicians in developing safety plans with clients and involving Crisis Response Team when evaluation for detainment is indicated.
  • Facilitate professional growth of all clinicians.
  • Participate in cross-system committees as assigned by AOP Director to help further the effectiveness of the services that KMHS provides.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.


KMHS is an equal opportunity employer that does not discriminate against people regardless of age, genetic information, national origin, race/color, ethnicity, gender identity, sexual orientation, neurodiversity, disability, or veteran status. KMHS envisions an anti-racist, equitable, inclusive, and collaborative community in which all can feel welcome.

Benefits:
  • Comprehensive and generous health, dental and vision benefits
  • Up to 19 days of PTO and 8 paid holidays your first year (pro-rated for part-time)
  • An incredible team approach that is dynamic and collaborative
  • Loan Forgiveness, training, and extensive education available
  • Multiple locations and opportunities close to home
  • Advancement opportunities available within the agency
  • Free Employee Assistance Program and parking
  • Full Time, Part Time and PRN positions along with flexible hours for professional advancement


Qualifications

Minimum Qualifications:

EDUCATION: Masters Degree in Psychology, social services, or behavioral health.

EXPERIENCE: Specialist (minimum 5 years of job-related experience)

Possess and maintain a valid driver's license with an acceptable motor vehicle report and reliable, insured transportation

LICENSURE / CERTIFICATION: Agency Affiliated Counselor Registration. Must meet and maintain the definition of a Mental Health Professional as defined in WAC 388-877-0500.

Preferred Qualifications:

EXPERIENCE: Expert (established subject matter expert, 7+ years of experience)

Experience in co-occurring disorders treatment, individual and group therapy, or substance abuse treatment. Two years supervisory experience preferred.

LICENSURE: Washington License (LICSW, LMFT or LMHC).

Please be sure to check out other Therapist, Social Worker, Mental Health Professional, Counselor, Psychology, and Behavioral Health Clinician roles with KMHS as well.