Access Screener / Coordinator

Access Screener and Coordinator - Behavioral Health

General Summary of Duties : The Access Screener/Coordinator assists the public over the phone and in-person with requests for behavioral health services by providing information, referrals, screening, crisis triage, coordination of intake paperwork, data entry into the electronic medical record, and guidance with the Medicaid Apple Health application and DSHS application and enrollment process.

Major Responsibilities/Tasks :
  • Triage individual requests for service via phone and for those who walk into the agency. Provide immediate referral to crisis services for emergent cases, as needed complete a crisis intervention for non-emergent clients.
  • Use clinical judgment and be proficient with de-escalation skills to remain calm and effective when working with consumers of all ages who may be in distress or experiencing a behavioral health crisis.
  • Maintain an understanding of the array of KMHS services and their required criteria for accessing those programs.
  • Become certified as an official Navigator to assist clients in determining and obtaining Medicaid funding.
  • Maintain an understanding of the following: up-to-date familiarity with community services, the Medicaid Apple Health eligibility and application process, the Washington Health Benefit Exchange, DSHS programs and the application for cash/food assistance, and Provider One to communicate that knowledge to the public in an effective manner, assist with benefits enrollment, and offer appropriate referrals.
  • Maintain a thorough working knowledge of the electronic medical record system, screening/coordination policies, and various procedural requirements specific to the individual inpatient and outpatient programs at KMHS. Complete Access team and agency-required reports, paperwork, data entry, and database management in an appropriate, clear, accurate and timely fashion.
  • Process all referrals from primary care physicians to KMHS to include entry into the electronic medical record and monitoring outcomes and compliance across the agency. Utilize various reports to monitor compliance and ensure data integrity in the electronic medical record system, as assigned.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

KMHS is an equal opportunity employer that does not discriminate against people regardless of age, genetic information, national origin, race/color, ethnicity, gender identity, sexual orientation, neurodiversity, disability, or veteran status. KMHS envisions an anti-racist, equitable, inclusive, and collaborative community in which all can feel welcome.

Qualifications

Minimum Qualifications :

EDUCATION: Bachelor's Degree in Psychology, social services, or a related field.

EXPERIENCE: Entry level (no prior related work experience)

LICENSURE: Agency Affiliated Counselor Registration. Possess and maintain a valid driver's license with an acceptable motor vehicle report and reliable, insured transportation

Preferred Qualifications:

EXPERIENCE: Experienced (minimum 2 years of job-related experience)

Experience working with behavioral health consumers in a clinically oriented setting.

Experience entering data into an electronic medical record.